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Return policy

Refund Policy

Return times

Please send the goods back or hand them over to us without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14 day period has expired.

Returned goods shipping address

The returned goods must be sent to our goods warehouse, therefore I-Home srl, in Contrada Varco - San Salvatore Telesino (BN)

Effects of withdrawal

Pursuant to Art. 57, paragraph 1, Legislative Decree 206/2005 , it is the consumer's responsibility to send the goods at his own expense , no later than 14 days from the communication of exercise of the right of withdrawal

If you withdraw from this contract, you will be refunded all payments you have made to us, excluding delivery costs.

The refund may be withheld beyond 14 days only until you have demonstrated that you have sent back the goods or until they have been received by us, whichever occurs first.

These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to incur any costs as a consequence of this reimbursement (The reimbursement may be suspended until receipt of the goods or until the consumer demonstrates that he has sent the goods back, whichever is earlier).

You are only responsible for diminished value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. Applicable law and competent court These General Conditions and the relationships between I-HOME SRL - Viale Liegi, 58 Rome (RM) and the consumer are governed by the laws of the Italian Republic.

Any dispute inherent, deriving from or in any case connected to these General Conditions of Contract will be referred to the jurisdiction of the Court in the event that the buyer is a private individual acting for purposes unrelated to the exercise of the company or his professional activity, the territorial jurisdiction mandatory is the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

Consumers resident in Europe are informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve non-judicially any dispute relating to contracts for the sale of goods and services stipulated online and/or deriving from them.